JK Rowling pleaded with Morrisons for help after an NHS worker’s order was cancelled at the last minute.
The Harry Potter author had taken to social media to lend her support to a nurse who had placed an order with the supermarket, only to find that it had been halted without prior notification.
Taking to Twitter, the customer, known only as Lauren, had shared a screenshot of an email from Morrisons, informing her that her recent order with them had been cancelled in the middle of the night.
‘Thanks very much @Morrisons,’ she tweeted. ‘Rather than phone me, you’ve cancelled a much-needed order.
‘Three weeks ago that was booked! And you cancel in the middle of the night! Shoddy customer service.’
JK then jumped to support Lauren, as she quoted the tweet to her own Twitter page, writing: ‘Hi @Morrisons. You’ve cancelled the order of a nurse who’s also a single mother with two small children, and you’ve done it without warning in the middle of the night.
‘Her friends can’t help her out due to the lockdown. Could you sort this, please? She needs this food.’
She later tweeted: ‘@Morrisons She has the funds, she’s checked with her bank, her credit card’s working and a phone call to her could have confirmed all of this.
‘The order was placed 3 weeks ago. Could you help a key worker out?’
Morrison later responding, saying: ‘We are on it now. We will sort out and keep you all posted.’
Thankfully, the issue was subsequently resolved, with JK taking to Twitter once more to confirm the news.
‘@Morrisons have contacted the nurse & will deliver today. Thank you,’ she wrote.
Morrsons later added on their own Twitter account: ‘Spoke to the lovely Lauren, as Lauren shared on Twitter, the pre-authorisation request this morning was declined by her bank and Lauren is looking into why this happened.’
They added: ‘We have delivered Lauren full order today free of charge.’
A spokesperson later confirmed to MailOnline that the order was cancelled as Lauren’s bank had declined her payment.
‘We understand that his has caused our customer some distress, as it was her day off,’ they said. ‘We are in touch with her to arrange a good time for delivery, which will be free-of-charge.’
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