Holidaymakers trying to get their money back for trips disrupted by the coronavirus outbreak have been blocked by banks despite having a right to refunds.
Travellers are owed an estimated £7 billion for unused holidays and flights amid anger at the lack of government action to resolve the problem.
They are entitled to a refund within 14 days if their holiday is cancelled, and seven days for flights. But travel operators are offering credit notes or deferred bookings instead.
Many holidaymakers are unable or unwilling to accept the notes because they cannot travel at a later date or are worried that the notes will be worthless if the companies go bust. The industry has been urging the government to step in to guarantee the notes