All your travel questions answered as lockdown weary Brits hanker for a holiday

When you subscribe we will use the information you provide to send you these newsletters. Sometimes they’ll include recommendations for other related newsletters or services we offer. OurPrivacy Noticeexplains more about how we use your data, and your rights. You can unsubscribe at any time.

Invalid Email

Millions of lockdown weary families are desperate to take a break – but baffled about the rules.

Meanwhile, others who had already booked a holiday are suffering refund rage, as travel firms and airlines drag their heels when it comes to handing money back for trips and flights cancelled due to Covid-19.

Here we spell out what you need to know, and where you stand.

What will the new quarantine measures mean for my holiday?

The Government says it plans to introduce a 14-day quarantine for travellers returning to the UK, but has not

given clear details of when it will be introduced or how.

The Foreign Office advises against all but essential travel abroad. Any quarantine measures introduced while this advice remains will make little difference to the vast majority of holidaymakers whose holidays have been cancelled due to these restrictions.

The Foreign Office has advised against all but essential travel

What does the current travel advice mean for future travel, like my summer holiday booking?

Each company will have their own processes for managing future departures and should be contacting customers due to travel imminently.

There is no legal definition of “imminent travel”, although it is generally considered to be within a few days.

The Association of British Travel Agents is advising people with future bookings to be patient and wait to be contacted by their travel provider.

What are my options for postponing a trip?

Many travel companies and airlines are offering more flexible booking policies at this time, such as giving customers the option to change their travel date should they wish to postpone their holiday. ABTA says, however, that “in certain circumstances” this may not be possible.

I’ve booked a summer holiday, should I cancel it?

No, while the FCO is warning against travel abroad, and the UK’s quarantine means most holidays can’t take

place this summer, it’s important you don’t cancel.

Consumer group Which? says wait for the holiday company or airline to cancel, so you can claim a full refund.

Brits may not be eligible for a refund if they cancel their holiday bookings

Instead of giving me my money back I’ve been offered a credit note. Is this legal and can I demand a refund?

Many firms are offering refund credit notes or vouchers. Ashlee Robinson, associate at DAS Law, says you are not obliged to accept it, and entitled to receive a full refund which should be provided within 14 days. But, under the current circumstances, it may be reasonable to allow more time.

What if I haven’t paid for the holiday in full yet?

If the holiday is likely to be cancelled you shouldn’t be expected to make the full payment, only for you to be refunded shortly after.

However, Ashlee says if the holiday is a few months away and you have contractual commitments, you may be liable to pay or risk losing your deposit.

Contact the firm to negotiate delaying the payment.

If you do pay, it is advisable to do so by credit card to give you more protection.

If travel firms go bust you should be able to get your money back

What rights do I have if the travel firm goes bust?

Your money should be protected and details of making a claim

should be laid out in the ATOL certificate, which you generally get when you book.

Also, if you paid by credit card and the holiday cost more than £100 you may be able to claim under section 75 of the Consumer Credit Act 1974.

Is coronavirus covered by my travel insurance?

That will depend on when you

took the policy out and the level of cover you purchased. Check the small print.

Which? says try and get a refund from your travel or accommodation provider first. Insurance will only pay out for costs that cannot be refunded.

My summer holiday is now cancelled. Can I cancel the travel insurance I bought for it?

Check your policy documents on your cancellation rights.

Most insurance policies have a minimum 14-days cooling-off period within which it can be cancelled free of charge, provided you have not travelled/and or made a claim.

I have train tickets and some countries have not closed their borders. Does this mean I can still travel?

As the FCO currently advises against all non-essential overseas travel, this is not currently possible.

When the ban is lifted how can I travel safely?

Very thorough hygiene will be essential, washing hands before eating and drinking and after visiting the toilet. Use contactless payments and avoid contact with animals and people who appear unwell.

Read More

Related Posts

Leave a comment